iacknowledge.net/hotel-customer-service-...th-epic-photo-diary/When an 8-year-old left his favorite toy giraffe behind at the Amelia Island Ritz- Carlton in Florida while on vacation, he thought all was lost. His father, Chris Hurn was even more distraught and felt helpless being able to do little more than call the company and pray the unclaimed toy hadn’t been improperly disposed of. His son could hardly fall asleep without his best friend, a giraffe named Joshie, by his side.
He told his son the giraffe was taking a second vacation and would be home soon, and that seemed to work. When Chris called the Ritz Carlton, they assured him Joshie was safe and not only offered to ship the toy home free of charge, but sent the following series of photos documenting the giraffe’s vacation!
Joshie received a 5-star massage in the spa:
Made a few new friends:
Chatted with a parrot:
Drove on the beach all by himself:
Kept an eye on all the guests:
He even wore his own badge!
The effort invested by Ritz-Carlton management to soothe a little boy’s fears is both heartwarming and remarkable. The hotel has a reputation for excellent customer service, as each employee is allowed to spend up to $2,000 to resolve a customer’s problem without having to refer to a manager. The Ritz-Carlton staff clearly went the extra mile for Chris’s son. I’m sure he’ll be telling plenty of friends about his family’s amazing experience with the thoughtful customer service staff. That’s the best way to earn repeat customers.
Video at link
